In an interview with Pulse.com.gh, the Public Relations Officer of ECG, William Boateng said the PURC did not consult his outfit first hand before going public with the issue.
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Software cannot be suspended; PURC not being fair - ECG
In an interview with Pulse.com.gh, the Public Relations Officer of ECG, William Boateng said the overbilling issue has always been a concern only that the “margin of error” had gone up due to “the transfer of data from old billing system to new one”.
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According to him, the overbilling issue has always been a concern only that the “margin of error” had gone up due to “the transfer of data from old billing system to new one”.
Customers who use the post-paid meters have often complained that they are being overcharged after the new tariff implementation.
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The PURC subsequently indicated that "The Commission after a thorough investigation into the matter through our Monitoring Exercise which culminated into visits to specific areas and also interrogation of bills which were presented to consumers by the Electricity Company of Ghana, came to the conclusion that there was an anomaly in the initial implementation of the new billing software."
But Mr Boateng said the said errors have already been detected, adding that the Minister of Energy has already constituted a team of experts to handle the situation.
“Complaints we hear from customers is more to do with overbilling errors...Where you see that a bill has multiplied. And we have made mention that yes it is true, because when we create the system, it tells you that these are all billing errors...because the internet has not been reliable,” Mr Boateng added.
He added that the Commercial Management System (CMS) software which consolidates all customer complaints and information is also being scrutinised.
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