)
The Public Utilities Regulatory Commission (PURC) has directed the Electricity Company of Ghana to suspend the implementation of the current billing software “until further notice.”
According to a statement from the PURC and copied to Pulse.com.gh, the directive has been "necessitated by Complaints which it has received from consumers of Electricity regarding issues of overbilling."
Customers who use the post-paid meters say they are being overcharged after the new tariff implementation.
"The Commission after a thorough investigation into the matter through our Monitoring Exercise which culminated into visits to specific areas and also interrogation of bills which were presented to consumers by the Electricity Company of Ghana, came to the conclusion that there was an anomaly in the initial implementation of the new billing software," a statement signed by Nana Yaa Jantuah, director of Public Relations and External Affairs of PURC added.
)
)
)
Below is the full release by the PURC on the matter: