Ghana Water Company GWCL announces new billing and payment system

The new billing system is currently being implemented in communities including Tema, Kpone, Ashaiman, Spintex, Baatsonaa, Sakumono, Kpong, Akuse, Tema New Town, and surrounding areas.

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A boy drinking water from a tap play

A boy drinking water from a tap

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The Ghana Water Company Limited (GWCL) has begun piloting its new billing and payment system in the Tema metropolis.

“With effect from 1st June, 2016, GWCL meter readers will be capturing customer consumption data with a hand-held android device equipped with a software, which already has customers’ data comprising the following: customer name, customer phone number, customer’s last captured consumption data, customer’s geographical location and other relevant information”, a statement signed by the Head of Public Relations and Communications, Stanley Martey, said.

The statement said “The system will calculate customers’ water consumption and automatically send them their corresponding bill via text message (SMS) and or e-mail. Customers are, therefore, required to make available to GWCL, two reliable cell phone numbers each, and email addresses if possible, to receive their bills.

“Once customers receive their bills via the text message and or e-mail, they are to make payment by purchasing a “Ghana Water” payment scratch card from any GWCL collection or customer service point, authorised vendors or designated points within the communities and pay their water bills”.

“Comprehensive GPS-based monitoring system has been put in place to check all malpractices against the Ghana Water Company Limited, including illegal connections, meter by-passes etc”, the statement added.

The new billing system is currently being implemented in communities including Tema, Kpone, Ashaiman, Spintex, Baatsonaa, Sakumono, Kpong, Akuse, Tema New Town, and surrounding areas.

Upon successful implementation in the above areas, the new billing and payment system will subsequently be covered throughout the country.

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