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Ghana's president urges British Airways to upgrade service delivery in the country
President Akufo-Addo said the numerous complaints about the movement of Accra-London flights from Terminal 5 to Terminal 3 at the Heathrow Airport means it is essential for the British Airways to review its services to give value for money.
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The President said this when the Head of Middle East, Africa and Central Asia Sales at British Airways, Mr Paolo De Renzis, paid a courtesy call on him at the Presidency on Tuesday (April 12, 2017).
He explained that the numerous complaints about the movement of Accra-London flights from Terminal 5 to Terminal 3 at the Heathrow Airport means it is essential for the airline company to review its services to give value for money.
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“In some quarters, there is a feeling that you are taking us a little for granted in the way in which we are receiving your services,” Ghana's president Nana Addo Dankwa Akufo-Addo said.
“I think on an occasion like this, for when friends are speaking, I think we should speak frankly. I think am I am the proper person to let you know what the pre-occupations of our people are. These are matters that will be easy for you to rectify,” the president added.
On his part, Mr Paolo De Renzis described Ghana as one of the most important markets for British Airways, especially in Middle East, Africa and Central Asia.
“We have a longstanding relationship with the country. We are strongly committed to the market, and we appreciate your feedback. We will work very hard to improve the products and services to Ghana all the time.”
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In achieving an aviation hub within the shortest time, he said Ghana will be the “place where aviation services will be guaranteed efficiently and competitively, and, that, we will have the infrastructure which will allow us to increase the volume of traffic that we have here, and expand the reach of our facilities at the airport.”
The visit was to congratulate the President after he assumed office as President.
They also used the opportunity to announce preparations ahead of British Airways’ 80th anniversary celebration in Ghana.
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